Policies & Procedures

At Robin Hill, we have a number of policies and procedures. We have a policy of the month which is displayed for Parents/Carers and our staff to make comments and suggestions. These are taken in to account when the Nursery Manager reviews each policy. Please take a look at this month's 'Policy of the Month' and give us your feedback via email. 










Intimate care is defined as care tasks of an intimate nature, associated with bodily functions, body products and personal hygiene. At Robin Hill Nursery aims to support children’s care and welfare on a daily basis in line with their individual needs.


This policy is designed to act as a guideline for anyone with responsibility for the intimate care of the children at Robin Hill Nursery. It outlines the guidelines for best practice.


Intimate care routines include nappy changing, supporting children with toileting, changing clothes, provide first aid treatment and specialist medical support.


  • All members of staff wear protective gloves and aprons for nappy changes, administering first aid or cleaning a child who has soiled themselves. *Each room is fully equipped with a spill kit and first aid kit for such circumstances.
  • Every child is to be treated with dignity and respect. Privacy is ensured appropriate to the child’s age and the situation, in most cases, the action will take place on a one-to-one basis and wherever possible will be supported by the child’s key person.
  • Unfamiliar adults will not support children in intimate care.
  • Nappies are changed in the nursery bathroom on a changing mat. This is enclosed enough to give the child privacy, yet not out of sight of other staff members.
  • Practitioners must allow the child to be as independent as possible whilst providing support.
  • Practitioners must be responsive to a child’s reactions.
  • Practitioners encourage children to have a positive body image. Confident, assertive children who feel their body belongs to them are less vulnerable to abuse.
  • All members of staff are trained in Child Protection and are aware of signs and symptoms of abuse and understand how to raise concerns in the most appropriate way. This includes signs of FGM.
  • All staff members are aware of our ‘Whistle Blowing’ policy which allows staff to raise concerns relating to their colleagues, the management support this by ensuring that staff feel confident in raising any concerns.
  • We seek to find out religious and cultural views around intimate care.

Practitioners must report to a senior member of staff or management if they have concerns that;

  • They have accidently hurt a child during intimate care
  • The child seems sore or unusually tender in the genital area
  • The child misunderstands or misinterprets something
  • The child has a very strong emotional reaction without apparent cause (sudden crying or shouting)


All members of staff must ensure that they protect themselves by following these guidelines;


  • Always inform another member of staff when you are performing intimate care for a child, especially if leaving the room to do so.
  • Ensure you are visible to a member of staff.
  • If taking a number of children to the toilet, ensure that you are working within ratio and have left the remaining staff in the room in ratio
  • For hygiene reasons, hands must be washed thoroughly after supporting a child with intimate care.


Physical contact and emotional well being


All children need contact with familiar, consistent carers to ensure they can grow confidently and feel self-assured. At times, children need to be cuddled, encouraged, held and offered physical assurance to ensure their emotional well being is being promoted. It is our role as a nursery to ensure that children feel safe, secure and loved in their environment.


It should always be the child who instigates any sort of physical contact such as a cuddle. If a child is very upset then the adult must ask the child if they would like a cuddle. Children should not be kissed by the nursery staff. This is deemed as inappropriate.





Please note:

  • Only practitioners with full and current DBS checks will be able to carry out this sort of care.
  • Children who are not yet toilet trained will not be excluded from any activity within the nursery.
  • The nursery conducts regular risk assessments on all aspects of the nursery operation and this area is no exception. The nursery has assessed all of the risks relating to intimate care routines and has placed appropriate safeguards in place to ensure the safety of all those involved.
  • This policy is discussed with all new members of staff during their induction.























Newsletter - December 2014

(Christmas show and parties, Dates for diaries and new staff!)

Newsletter - November 2014

(New toy library, French lessons and brilliant quotes!)

Newsletter - October 2014

(this month's issue covers recent celebrations and important dates for your diaries!)Read More

Newsletter - May 2014

(this month's issue covers Child Collection, EYEE Funded Sessions, Warmer Weather, Our Mud Kitchen and much more)....Read More